You, our customers, are very important to us and we continually strive to bring you innovative merchandise with the exceptional high quality you have come to expect from us. Products ordered from the Design Lab are considered a custom item. Returns are not accepted on custom items.
If merchandise was damaged in shipment, please call our Customer Service Department (877-684-7643) ASAP. The carrier will need to inspect the shipment and a claim will be submitted. You may return your package to: Touchstone Returns, 7200 Industrial Row Drive, Mason, Ohio 45040.